Manager Toolkit

Suitable for:

Any team member who is taking responsibility for the training and review of other peoples’ work. It is also a good refresher for more experienced members of the team.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• Why should we delegate?
• What makes delegation possible?
• The 3Qhub 10 Step Delegation Process for Success
• Feedback as a motivation tool
• Delivering high quality feedback
• Overcoming reluctance to deliver feedback

Suitable for:

Any team member who would like to develop their assertiveness when dealing with difficult conversations either internally with the team or externally with clients.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• What makes conversations difficult?
• Developing our assertiveness
• Understanding different personality types and how we can flex our style accordingly
• Preparing for and dealing with the reactions and emotions of others
• The 3Qhub Difficult Conversations Tool – to achieve success

Suitable for:

Any team member that would like to improve their self-management and who would benefit from practical tips to help them become less distracted, more focused and better able to manage their time.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• Where does time go?
• Dealing with distractions
• Prioritising in relation to focus, impact of tasks, deadlines and personal working patterns
• Managing upwards – questioning, openness and pushing back (where appropriate)
• Juggling tasks and working under pressure

Suitable for:

All team members who have their performance reviewed by a more senior member of the team and who would like to understand how they can get the most out of the review process.

This session can be delivered to both chargeable and non-chargeable team members.

KEY FEATURES:

• Your reviews - purpose and barriers to achievement
• Tips for making the most of your review meetings
• Adopting the right skills and behaviours
• Effective objective setting
• Development options

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Suitable for:

Supervisors, managers and other team members that are responsible for motivating, leading and developing teams.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• The 3Qhub Performance Essentials – what do our team members need to perform?
• Getting the balance right – task, team and individual
• Impact on performance of a disengaged team member
• Practical motivational methods
• Introduction to coaching
• How motivation and engagement can be applied in the modern world

Suitable for:

Any team members who are client facing and wish to develop their impact when dealing with clients and improve the client experience.

This session can be delivered to both chargeable and non-chargeable team members. We suggest that the session is delivered separately to these respective groups.

Key features:

• Building rapport and trust
• Eliminating ‘coffee stains’ - getting the little things right
• What do clients need and want from us?
• The client experience – creating the right impression
• Juggling client demands – methods to keep track to avoid client dissatisfaction
• Responding to client feedback effectively

Suitable for:

Any team member whose role involves communicating with colleagues and clients in a variety of situations and who would like to maximise the impact that they have on these stakeholders.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• Understanding the needs of both the sender and receiver
• Influencing different personality types
• How to get key messages across clearly and concisely
• The relationship between our mindset and attitudes to the impact we have
• Using non-verbal language to support your message
• Power of connectivity

Suitable for:

Any team member who is responsible for managing and leading on assignments and would benefit from practical guidance on improving the recoveries.

Key features:

• Identifying causes of under-recoveries (Pricing, productivity and chargeability)
• The right work, the right fee, the right people
• Effective briefings (context, content, support)
• Monitoring and control of work
• Avoiding scope creep
• Effective review processes and continuous improvement

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Suitable for:

Any team members whose role involves managing, chairing or contributing to meetings and would like to develop their impact and effectiveness in these roles.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• Getting it right from the start – purpose, participants, preparation, agendas and channel
• Managing the meeting – agenda, contributions, time, energy, resources
• Influencing with impact – clear, concise communication and effective listening
• Getting action and keeping track
• Top tips for virtual meetings

Suitable for:

Any team members who would like to improve the effectiveness of their business writing.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• The 3Qhub template for successful writing
• Planning – purpose, audience
• Writing the draft – content, structure, style
• Reviewing as editor and proof reader - spelling, punctuation, grammar
• Top tips for effective emails – avoiding the pitfalls
• Report writing – special considerations

Suitable for:

Any team members who would like to develop their effectiveness in conducting performance development reviews (PDRs) and achieve better outcomes for their team members, for themselves and for their firm.

This session can be delivered to both chargeable and non-chargeable team members.

Key content:

• Purpose of PDRs
• Where do reviews fit in the performance management process?
• Achieving the right balance between learning and development, motivation and assessment
• The meeting (structure, tone, questioning and listening skills, documenting points and actions)
• Setting effective objectives, review and feedback
• Addressing over, under and average performance and behavioural challenges
• When to engage with or escalate to HR specialists

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